First, they attempted to adjust trim using electric stabilizer trim, and then upon realizing that the they were experiencing an uncommanded nose down stabilizer trim, they followed the runaway stabilizer procedure - namely, stab trim cutout and trim wheel grasp and hold. Afterwards, they attempted to adjust the stabilizer manually.
There is a note in the EAD that electric stabilizer trim can be used to neutralize the stabilizers before doing a stab trim cutout, but crucially Boeing did not instruct pilots to make sure to neutralize trim first using electric trim before doing the stab trim cutout.