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0 pointsrunlevel14y ago0 comments

The gaslighting also makes me very uncomfortable:

> The overwhelming majority of people (97% in fact) choose to subscribe to our new service and many of those who initially purchased a license later changed their mind and traded it in for a membership.

With each of the last two versions, they hid the standalone version more. I'd hardly characterize all 97% of those users as voluntary.

Their PR doublespeak isn't helping either: https://news.ycombinator.com/item?id=28143821

I don't think I can trust this new AgileBits.

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iamdamian4y ago· 2 in thread

Adding to this, they've also left showstopping sync bugs in the standalone version, and the customer support team uses this as a reason to push people to switch to the subscription service.

They were also giving away subscriptions for free for quite a while to get people to move.

So yes, I'm with you in questioning the number.

ValentineC4y ago

> Adding to this, they've also left showstopping sync bugs in the standalone version, and the customer support team uses this as a reason to push people to switch to the subscription service.

Woah, really? Would you mind linking some threads for the benefit of everyone else skimming through this?

(I'm still on 1Password 6, and the experience is mostly smooth-sailing except for browser extensions.)

iamdamian4y ago

This comes from personal experience with support. For example, I experienced a bug for 6+ months where Wi-Fi syncing stopped working, and customer service said "This is a bug, but we're probably not going to fix this any time soon. Here's a free credit to upgrade to the subscription service."

I can't link to that interaction in particular, because it was over email, but you can see some of this behavior in their public forums:

- A more benign (but still important) syncing bug, where the team indicated it wasn't a priority to fix. Even though they say the bug is 'visual', it shows a lack of commitment to maintaining sync as a core feature [0]

- A public example of the sort of "bug to upsell" experience I had with support [1]

[0]: https://1password.community/discussion/comment/535160#Commen...

[1]: https://1password.community/discussion/comment/526068#Commen...

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judge20204y ago

I think it depends on how they got 97%. They hide the standard version on the website, but the specific picture they show in-app[0] is pretty clear about the license option, so if it's 97% of people choosing the subscription via that screen i'd believe them.

0: https://com-agilebits-users.s3.amazonaws.com/dave/1password7...

rockbruno4y ago

I'm one of these people. I didn't even know there was a non-subscription version when I bought it.

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