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0 pointsiamdamian4y ago0 comments

This comes from personal experience with support. For example, I experienced a bug for 6+ months where Wi-Fi syncing stopped working, and customer service said "This is a bug, but we're probably not going to fix this any time soon. Here's a free credit to upgrade to the subscription service."

I can't link to that interaction in particular, because it was over email, but you can see some of this behavior in their public forums:

- A more benign (but still important) syncing bug, where the team indicated it wasn't a priority to fix. Even though they say the bug is 'visual', it shows a lack of commitment to maintaining sync as a core feature [0]

- A public example of the sort of "bug to upsell" experience I had with support [1]

[0]: https://1password.community/discussion/comment/535160#Commen...

[1]: https://1password.community/discussion/comment/526068#Commen...

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sixstringtheory4y ago

[0] is a lengthy support forum discussion discussing many points on whether WLAN sync is a worthwhile feature, even though it’s a thread specific to Windows.

[1] shows the level of support you’ll receive for the feature. They will not actively investigate issues or release fixes, AFAICT. I’ve had my own issues with it.

If you link through to the troubleshooting doc [2] from that page, you’ll see this message:

> We’re unable to troubleshoot issues with the WLAN server beyond the scope of this article. If you’ve tried everything in the article and are still unable to connect, a 1Password membership is a more reliable sync method.

I, too, took the 1PW membership route years ago for exactly this reason.

[0]: https://1password.community/discussion/87524/on-wlan-sync-in...

[1]: https://1password.community/discussion/116400/1passowrd-on-i...

[2]: https://support.1password.com/cs/wlan-server-troubleshooting...

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