They call out several companies that uses dark patterns, but fail to mention how hard it is to unsubscribe to the New York Times (only by talking to a person).
That's unfair. It's ok for the NYT to write an article about it. I'm sure the reporter is not responsible for NYT's unsubscribe flow. But if you call-out other companies, have the decency to mention your own company.
https://www.nytimes.com/2021/04/30/opinion/dark-pattern-inte...
But there's not enough information here for a substantive discussion [1]. It's just going to be a generic thread, and we try to avoid those [2].
[1] https://hn.algolia.com/?dateRange=all&page=0&prefix=false&so...
[2] https://hn.algolia.com/?dateRange=all&page=0&prefix=true&sor...
The number of them who understand the subscription and unsubscribe process of any of their media properties and UX patterns enough to rule on the subject for one of their writers is probably near 0.
It's not because they don't care, or wouldn't take to concern; it's because it's a business matter and a big blind spot. They have no ruling power over it, and just generally expect subscriptions to be a resolved business matter since it has long been.
It's easy for us "tech" people to see these kinds of things; it's obvious to a lot of us because our days are consumed by it. That is not at all true for most people.
Thankfully, even with blaring blind spots, editors tend to be open for discussion—hell, they started the discussion.
I think before anyone goes off the rails, they should take a look at the NYT comments section on this article where they can see the top comments on both the All and Reader Picks tabs. There are a number of comments pointing directly back at the NYT about this issue. A lot of those comment sections, like HN, are moderated by humans: https://qr.ae/pGncF5
To me, it reads that this particular writer came upon a subject that began to concern them, did some research and put together a piece to open up a discussion. It's not a final ruling, and it's not complete (it's just an opinion after all).
To me, that seems healthy, not intellectually dishonest.
How did said research not uncover the problem with NYT itself? I think that's the upsetting part.
As part of a journalistic organization, journalists and editors have some ethical responsibility to be especially rigorous about the organization they represent, similar to full disclosure. At the very least, they should acknowledge what research they performed on their own employer. This is similar to Reply All reporting on racism at BA but forgetting to reflect on their own internal structure first.
I canceled Amazon Prime once; yes it was a pain, yes it "required multiple screens and clicks"—but it was nothing as abusive as having to make a phone call and (one can only expect) wait on hold for a punishing length of time.
NYT has huge institutional wall between editorial decisions and the business to keep them separate.
Here are the people running the company: https://www.nytco.com/company/people/
That would make me a hypocrite, but it wouldn't make me wrong. Pointing out hypocrisy to 'dunk on' people is rarely a persuasive rebuttal.
In your example, you're drinking yourself to death despite knowing it's stupid, and probably despite others telling you not to. Why would you think lecturing your friend helps?
Your reaction should be, "hey, what would stop me from drinking? Maybe I should try that and propose it for my friend too?"
In the NYT example, they should know why they're using the dark patterns, and what would get them to stop, and should be proposing that.
How do I make a link in a text submission?
You can't. This is to prevent people from submitting a link with their comments in a privileged position at the top of the page. If you want to submit a link with comments, just submit it, then add a regular comment.
The same issue comes up with titles. I tell people all the time: if you want to say what you think is important about an article, that's fine, but do it by adding a comment to the thread. Then your view will be on a level playing field with everyone else's: https://hn.algolia.com/?dateRange=all&page=0&prefix=false&so...
In this case, though, I made an exception because the post isn't recommending the article the way submissions usually do, but rather the opposite. It seems a bit unfair to make it link to it in the standard way. Don't worry, it's not going to become a pattern (dark or otherwise).
a dark pattern is either (i) getting the user to do something they don't intent to do, or (ii) preventing the user from doing something.
A big sign up banner might be poor/aggressive design, but as long as users choose to click on it, it's not a dark pattern
(I can't check, I'm not a subscriber.)
Single opinion articles are not representative of the sum of their publisher. And thank god for that...
That said, their unsubscribe process (and some of the stories) is the only thing preventing me from subscribing. I would subscribe if it were easier to cancel or pause the subscription. I wish they'd get that sorted, especially since they killed their Apple News contract.
That applies anywhere though: if I can subscribe with a click or two, the unsubscribe process should follow the same pattern.
The New York Times lied us into the Iraq War. They are a consent factory. We keep assuming someone is immune to the human condition because of their title. Journalists are human beings. They want to eat, drink and have a roof like all the other humans. Doctors. Scientists. Politicians.
We are all humans. We are all subject to the same laws of nature.
The NY Times is corrupted by the same laws of nature as medicine, science and politicians.
We are broken. We have to accept that before we can fix us.