People in this business always discover this stuff and then they're always like "Why do they hate me?". The answer is "they never wanted to love you. They want to watch you fall". Like DDG with their favicon service (which HN billed as some sort of nefarious tracker).
Vanta bypassed all this by not playing to the Security Puffery crowd. Usually a quick way to do that is to require money because the Security/Privacy Puffery crowd doesn't have any.
I'm a happy Firefox and Chrome user. Honestly, it's been working fine for me.
I'm just disappointed about what Mozilla has become over the years. It wasn't supposed to be an "agile" tech company, with slick marketing and UI/UX, making deals to try to get market share.
It was supposed to be a non-profit foundation, making an open-source cross-platform browser engine, pushing for open protocols and standards. It enabled a few niche open-source operating systems to have a viable browser, it put a big dent in IE's market share, I would say it paved the way for Safari on iOS to be viable way back in 2009, and that obviously changed the world.
It still could have done that. It was making 100s of millions of dollars per year from the default search provider deal, for over a decade. It could have saved most of that money, spending it only on 50 to 100 browser engineers. Branching out to MDN and websocket or webrtc libraries would also make sense. But the rest of the crap, the marketing, the rebranding, the Pocket purchase and integration, Firefox OS, the voice recognition and AI stuff (and notice the announcement, they're keeping the AI division, really need that part apparently), stuff that nobody remembers, that's all a waste of money that could be saved by the non-profit foundation to just support the low-level engine keeping the open web viable.
Precisely this, and it's been apparent for a long, long time. The lesson that organizations should learn from watching Mozilla's reception in tech circles is this: never, ever, ever market to power users; casual users are more numerous and less demanding. Chrome won the war a decade ago when it decided to focus aggressively on casual users, leaving Mozilla to deal with the fractious dregs of the power user market.
Non-nerds can no longer tell it's better, so I stopped doing that. No longer worth the effort, might even end up adding to my friends-and-family tech support burden rather than reducing it. I still use it myself anywhere Safari's not available, but yeah, it's a power-user-only product now.
Chrome only did better with regular users because 1) it was OS-bundled, and 2) they could shove "try Chrome!" banners at the top of every Google property. I don't think the product itself is significantly more focused on normal users. Google's just got a way, way better platform for promotion. They can snap their fingers and get a million installs of something in a day, if they really want to. But fact is FF doesn't have that. What they did have was power users doing all their marketing for them. Not so much, these days.
> [Privacy/Security focused people] don't actually use [Firefox].
Is this what you mean? If so, I strongly disagree. I'd wager such 'power users' are the majority of Firefox users at this point. Casual users have all gone to Chrome, as well as many [but certainly not all] power users. I am still using Firefox and plan to continue doing so for as long as I can.
I'm concerned that Mozilla's mismanagement will make "for as long as I can" rather short. The only reason for this to concern me is because I use it. Writing off concerned commenters as non-users is a huge mistake.
People generally want privacy and security, as numerous polls show, but:
a) it's very hard to figure out if something is private/secure
b) the company can change the deal at any point
c) the market has stacked the deck against privacy and security.
Until there are laws with teeth which will punish transgressors, not much will change.
That was a pretty blatant exposure risk for something trivial, and the employee who responded on it was shockingly inept. At some point the amount of stupidity becomes so incredible that Hanlon's Razor breaks down.
I will happily critisize Mozilla, DDG, etc when they come up short, but I will also happily celebrate their successes and continue to use and recommend their products as long as they don't stray too far. I want them to aim for perfection, but I completely recognize they will fall short.
There is a huge difference between critisism and condemnation.
Advocating against security is you advocating against yourself for no purpose other than sticking it to others. That's incredibly poor reasoning, and you're generalizing all groups as if they're all outrage for bad reasons.
Because it was.
Anyone can do better than Google when it comes to privacy, especially if you define "privacy" as "don't do what Google is doing". It is almost a tautology: we first define Google as the opposite of privacy and then market yourself as private by not being Google. In order to drive the point, you add some kind of blocking feature and, yay, private!
In order to be relevant, you need to do more than that. Firefox used to be a great browser not because it was private, but because it was a great browser. It had great support for the latest web technologies, tabbed browsing before IE, it was fast, etc... And because of that it managed to make a dent in IE market share. But now, what does it have that Chrome doesn't besides not being from Google? Firefox even lost most of its identity by discontinuing XUL (for good reasons, I know) and updating its UI to look more like Chrome. I use both browsers on a day-to-day basis and Chrome tends to work better on average, though Firefox seems to be slowly catching up. I don't know what the situation is with Servo but it might be what Firefox needs.
Another example would be DuckDuckGo. Again, it caught the "privacy" virus. Please, no, "private" just means you are a proxy for inferior Bing results in this case. The worst part is that DDG has more to offer than "privacy", like instant answers and bangs. Why not market these instead?
