Newer ones from any manufacturer are indeed failing more often, and are designed worse.
The only explanation is that this is on purpose - just like cars or laptops or smartphones, they are designed to fail faster so you buy new ones. Planned obsolescence, plain and simple.
The best appliances today, by the way, are made by Bosch/Siemens and Miele. None of the other manufacturers come close, period.
Interestingly, the high-end machines from Bosch/Siemens made in Germany are higher quality than the ones made in Poland, China, Spain or Turkey.
Same design, but it seems they use lower quality electronics and metals, as the most common failures are with the motors, control boards and bearings.
I think a more likely explanation is that in the majority of cases when shopping for an appliance and your choices are a $1500 one and a $2000 one, you buy the cheaper one. This forces manufacturers to compete on price, and to cut costs wherever possible to remain profitable.
Additionally, I just spent 30 seconds googling and a washer/dryer set cost $495 in 1953, which is ~$4500 in today's buying power. You can buy a cheap washer/dryer set these days for $500 on sale, which is pretty incredible. I don't know what super heavy duty high end washer/dryer you could get these days for $4500, but I bet you could find one that would last 50 years.
Both my washer and dryer failed within 2 months of each other after 6 years.
The dryers main board failed and price to repair was nearly £350 just for the part.
The washers pump and some kind of water sensor failed simultaneously, leading to a constantly filling drum that wouldn't be emptied. Que the film style comedy of water vomiting forth from the soap dispenser tray all over the kitchen.
The warranty is only 2 years standard (thanks for that at least EU) but anything more is paid. No 10 year guarantee anymore!
And mine wasn't the only newer Miele I've seen with expensive early failures as other friends have been caught too.
General consensus of the repair technicians I spoke with was all to get the cheapest non-condensing dryer (white-knight was mentioned as reliable but super cheap to repair if needed) you can and an LG washing machine for the sealed direct drive motor which comes with a 10 year [EDIT - seems they've dropped it to 5 years only now] guarantee.
Bosch dishwasher I'll concede is still going strong after 7 years. And It's really been abused (no filter cleaning for first 5 years!) so I take you point on that.
See -- no conspiracy theories required, just general greed and irresponsibility. :)
My experience, as well as facts, don't support that. Cars are lasting longer than ever. The average age of a car on the road is highest it's ever been.... http://www.usatoday.com/story/money/2015/07/29/new-car-sales...
I remember when I was a kid, as a rule of thumb, people would say to expect a car last for 100,000 miles. Now I'd expect closer to double that.
I'm actually pretty amazed at the quality of modern cars.
Despite that, a few minutes with a soldering iron and a trip to home depot, it's fine now (and has a proper fuse holder to boot). I think people are going to have to learn to get more comfortable hacking their appliances moving forward.
https://www.fhwa.dot.gov/ohim/onh00/line3.htm
https://www.rita.dot.gov/bts/sites/rita.dot.gov.bts/files/pu...
There are short-term blips in this data when new vehicle sales surge (or vice-versa), but the average age of vehicles hit a record high of almost 12 years last year, and the long-term trend is clear: our vehicles last much longer than they do in the past. There has also been a population surge in vehicles over 15 years of age, which has been a significant positive secular trend for numerous parts manufacturers and repair shops in the industry, and the increased complexity of the vehicle fleet (more parts that repair shops need quick access to), which has pushed numerous players in the automotive supply chain to invest more in their distribution infrastructure. Cars have become more complex, but the parts in the vehicles also fail much less frequently than they did in the past (though many now integrate more parts and cost more than they have in the past).
I did a bunch of research on the automotive sector for my last job, and it's striking how laymen's views are completely contrary to what is going on in the industry. I don't know much about the other appliance markets, but I wonder if there is a similar misperception issue in the other markets.
As for the short life-cycles in new technology like smartphones, is that really so terrible? My current smartphone is much better than the last one I bought in 2014, and miles better than the first smartphones that were in released in 2009-10. The short life-cycle reflects how quickly the products improved and evolved. That said, the improvement rate has slowed down, so hopefully, people will hold onto their smartphones longer instead of updating just for fashion reasons.
> Interestingly, the high-end machines from Bosch/Siemens made in Germany are higher quality than the ones made in Poland, China, Spain or Turkey.
What's the price difference for a made in Germany Bosch/Siemens v.s. a wherever-it-comes-from Whirlpool? Does it justify shelling out the extra $$$ for it v.s. the expected life to replace the latter when it dies? (presumably sooner than the German one)
My Infinity Kappa 6.1 speakers are the same age; just had to refurbish/replace the cone surrounds a few years ago. If anything they sound better than when I bought them. :-)
So considering this: You're right, there's probably more money in the strategy of planned obsolescence.
Because "Made in Germany" is a badge of honor and the German giants take care to not damage both their own brands as well as the "Made in Germany".
One of the early class sessions was a lecture from a guy at a power tool company, making some kind of jigsaw or handheld cutting tool.
He explicitly told us, paraphrasing, "You don't want to make your product too reliable, because people won't buy more of them, and you won't make as much money". I was horrified, literally looked around at my classmates to see how horrified they would be, none of them were. I ended up majoring in philosophy.
Of course this site is dedicated to the idea he expressed, so I am not looking for agreement here, just relaying what I consider an interesting historical fact.
My professor was himself horrified by that (but he was a teacher because he believed in not working for corporations so that was not very surprising)
I do know one company that has a reputation for not doing this. Miele in Europe but then their appliances are double to triple the price of typical companies.
EDIT: corrected Mean Time Between Failure instead of Mean Time Before Failure. Thanks slim
Not every customer needs a power drill that lasts 5000 hours. Most people are okay with a cheap drill that lasts a cumulative 10 hours because that's the amount of lifetime use they get out of it.
The outcome is planned obsolescence as highlighted in this article. As the article also points out, not only does this damage us economically, it also damages use environmentally. It should be the place of Government to ensure that these externalities are re-addressed (e.g. by taxing companies on every item of theirs which goes into landfill), and for us the citizens to lobby them to do so.
Whoa! Where on earth did you get that idea? This site is dedicated to being interesting. Making things last is interesting.
The software that runs HN has lasted a decade so far and we would love it to achieve 1950s refrigerator longevity.
Let's imagine a market where 1,000 people need a widget, with 10 new people per year. You design and develop a 100% reliable widget and quickly sell 1,000 of them (recouping your development costs). You need to sell 10 per year to stay in business. Other companies see your success and rush to market with a less reliable but cheaper widget. No one buys from you since it takes years for reliability issues to surface in your competitors product. You probably don't have enough cash reserves to wait it out. Ergo, you go out of business.
> Of course this site is dedicated to the idea he expressed, so I am not looking for agreement here
This feels like a comment that needs some explanation or proof (your comment, not lecturer's).
I think there's some unfair nostalgia about appliances being built to last years ago. A quick search revealed a 2 speed/3 cycle 1962 washer sold for $185 which is over $1400 today. You can buy that washer for $300 today. Plus it has safety features to prevent ripping your kid's arm off. :)
Sources:
http://www.thepeoplehistory.com/60selectrical.html
http://www.in2013dollars.com/1962-dollars-in-2016?amount=185
https://www.lowes.com/pd/Roper-3-5-cu-ft-High-Efficiency-Top...
In my opinion, what this individual told you should belong to a business lecture, not engineering. If your systems fail in engineering, you aren't doing your job right.
> Motors last about 1/3 to 1/4 as long as they used to.
That's questionable, but lowered motor life is probably in the cards due to efficiency gains. Modern motors are far more efficient than old ones and the more efficient designs are simply more delicate for a variety of reasons not the least of it is lighter materials and running closer to their optimal maximum which means more wear and running hotter in general. Also the reduction of hazardous materials and other regulations means we can't just use environmentally dangerous materials like lead willy-nilly anymore. I recently read that due to laziness and consumer ignorance, your average ceiling fan was something like 30% efficient up until fairly recently. So you were burning a good 75-100 watts on what should have been 15-30watt usage. These manufacturers just used these old designs for decades, thus increasing our electric bills and adding to pollution. Consumers pick up the fan and feel its "heavy" due to this old motor and think its "quality." Its really just a waste of electricity.
>Not enough competition.
I just bought all new appliances for my house a few years back. If anything, I was bowled over by all the players in this space and had to do a lot of legwork in regards to reviews. I really don't think lack of competition is an issue.
>Refrigerator door seals are glued on now instead of screwed on
This is a generalization. For my current and previous fridge they were screwed on. Even then, strong glues could hold these for their expected two decade lifetime if done correctly. Again, the author can't, or won't, give us specifics here. Certainly cheap and poorly engineered brands exist. Name and shame. Don't generalize.
>They can often be found for $300 at big box retailers, but they usually break within 2-3 years.
10+ years on my last dishwasher before I moved and 4 in on my current one. No issues and my current one is a fairly low-end Samsung. I do ok financially, but I'm cheap. My samsung is a cheap knock-off of the 'real' Bosch at the store. It even mimmicks its styling. So yeah, I'm not buying rich guy stuff here. Also, we're parents so we run that thing almost everyday.
>There is too much confusion over who is making quality appliances.
10-20 minutes reading reviews isn't asking a lot. I spend more time reading reviews of office chairs or video games, let alone $500+ appliances I depend on for my daily living.
>Newer appliances start rusting within even a year or two whereas I’ve seen washers and dryers and other appliances from 40 years ago that are still rust free.
I can't remember the last time I saw rust on a modern appliance. Maybe this is limited to one vendor using cheap paint. I wish the author tried to be specific. Rust on the stuff I grew up with was everywhere. I remember trying hard not to cut my hand while doing the laundry. I remember my dad buying rustoliem all the time because everything rusted back then. We didn't have clear-coats as an industry norm and stainless steel, a mid-range finishing today, was rich guy and restaurant only stuff back then. We had nice thick but brittle paint, but if you chip that, and don't catch it on time, then you got rust.
> If an old refrigerator or freezer would last 40-50 years before being replaced
These were serious edge cases and as an old-timer I remember having a repair tech come out periodically and my parents paying fairly significant bills to fix this stuff. Sure they "lasted" only because we were constantly replacing their innards.
>Elon Musk would have already started working on building a better appliance that runs off a battery bank and solar.
If you think today's stuff is overly engineered and delicate, wait until you start dealing with the pita that li-ion batteries are and how short their effective lifetimes are with daily use. Let alone running solar and how much that'll cost to install within code on your roof and how much that'll increase the cost the next time you re-do your roof. I have cheap-ish electricity and natural gas available in my basement. I'm good, thanks.
Seriously, this guy isnt a researcher or engineer, he's some guy who sells junk on craiglist. This post is one step above 'forwards from grandma' territory. This is classic fallacy of idealizing the past here. I imagine as a craigslist junk seller he doesn't see the old appliances our parents all threw away, he's just seeing a biased sample of all the stuff that were well maintained or had low usage, like buying a 30 year old car with 20,000 miles and bemoaning how 'cheap and crappy' modern cars are.
That said, the modern world isn't all roses. Because there are so many more manufacturers and so many budget brands, its easy to cheap out and get a lemon. Or there are so many lines, its sometimes unfair when you get a lemon model from a decent manufacturer. When I was a kid these things cost, fixed for inflation, a whole hell of a lot of money. And even in the late 70s and early 80s, in a normal non-ghetto but not rich Chicago neighborhood, I still watched old ladies scrub their laundry on washboards and hang them on laundry lines because of cost prohibitive issues. You either could afford for the reliable $1,000 GE washer or you couldn't. Lets not romanticize a time where everything was super expensive and which left a lot of people out in the cold.
Some people are going to buy the budget Amana that is crappier than the GE they grew up with, but it regularly goes on sale/clearance for $250 or so at Walmart. Sure beats the $700+ GE if you're poor and very much beats paying the laundromat. The take away here isn't modern things are terrible, its don't buy budget brands if you want quality.
Did you really not major in engineering over that exchange with your class?
Haven't had a single problem other than the light inside the dryer eventually burned out when a housemate left the door open.
I know that when one of them eventually fails, it will hopefully be a cheap and simple mechanical fix.
I have no desire to own a "major appliance" (W/D, dishwasher, fridge) that has LCD screens, Internet connectivity, or any of those features that you don't really need and are just another point of failure. I manage computers all day at work, I don't want to come home and have to apply a firmware update to my washing machine.
Sadly my strategy has been to buy the cheapest possible appliances, understanding that they will fail within 2-3 years no matter what we buy, and then just replace them with less hard feelings. Disposable appliances indeed.
Did this with a display model Whirlpool dishwasher from Home Depot which we bought for $200. Had some dings on the stainless surface, and I was sure it was going to have a short life given it was a display unit. But ironically at this point it's made it twice as long as the fancy Samsung unit it replaced.
Also Blu-ray players don't get updates after a long while too I've heard as YouTube and Netflix changes their APIs - the devs of these devices don't keep them up to date.
I would prefer a dumb TV, and just buy a replaceable box with the computer part. The only way I could see embedded software lasting is if the company made the firmware/OS across all their devices and made it more generalized to work with all their devices of that class.
That dishwasher or washing machine with extra modes for $1,000 more? It's the same as the cheapest model, they just didn't put the extra controls on the panel.
It's a failure of feedback that makes this happen.
If people can't get reliable information about quality, quality will not determine what they buy. Price will, and price is readily available. To get price down, you need costs down. To do that, you replace the parts with crappy parts.
If feedback worked, people would know they were paying less for a less good appliance that will have more downtime, and they would act accordingly.
Part of it is statistical noise: you only get to use so many washing machines in your life, and you may or may not have big problems with them. Your only direct evidence on quality then depends on this roll of the dice.
Part of it is lack of competition: only 4 competitors. You only need to be in the ballpark of "OK" to sell. You're not scratching around for every customer, there's definitely going to be some. So why spend a lot of money making your machine more reliable?
Part of it is cost of information: how much time are you going to spend finding this information? You'll need to learn a bunch of technical terms. And how do you find trustworthy reviews? Most likely reviews are another source of noise, for the same reason as mentioned. So information is expensive to get and anyway if you're right about the manufacturers being the same it's also worthless!
They could do appliances (stuff like SpeedQueen washers), hand and garden tools, kitchen stuff like pots and pans and knives... just anything that's solid and lasts and doesn't require ridiculous maintenance to make it so.
Sometimes now I'd be willing pay more but either I can't even find the stuff that isn't cheap junk, or I just can't tell what's going to break and what isn't.
Mattresses are similar, but fortunately, there is https://www.themattressunderground.com/ , which is a high quality site. I bought a Tuft and Needle mattress based on my learning there and it has been spectacular.
Similar needs to happen for appliances.
BS. It's my #1 criteria when buying something.
Businesses are also generally more conservative in future projections and less price sensitive than consumers.
I personally started doing this a few years ago. I even have a throwaway LLC that sounds nebulously like a contractor so I can sign up for "industry only" marketplaces. Since I can usually get wholesale prices doing this, I pay only maybe 30% more than for crap consumer level throwaway stuff.
The major downside is the time it takes, but the upside is that none of my stuff ever breaks.
I can see an opening for Trump here. If he wants the US to be known for high quality, long-lasting products, he could differentiate US products from cheap and crappy Far East stuff. There is clearly a demand.
Like all the people who chat shit about not having account support for their Google account. Tell them to get Google Apps and they all go quiet.
Except for that one guy who complained about Google Search limiting. Which is reasonable.
Almost anything is available for a price. None of you want to hear it, though.
Ten thousand blogposts about how you like quality won't work so long as your revealed preferences are different.
I bought a Miele vacuum cleaner in 2012 to replace a bagless Electrolux unit I'd had since I moved into my house. Yes, it was four times the price but it's more than four times the vacuum cleaner. E.g., the Electrolux couldn't handle sucking up plaster dust (I kid you not), and was an absolute nightmare to empty - you had to do it outside or you'd get dust everywhere. The Miele will suck up anything dry, is much quieter, much stronger, doesn't get tetchy about fine particles such as plaster dust, and doesn't make a mess when you change the bag inside (after experience with various bagless vacuums over the years I've come to the conclusion that they all, erm, suck... and not in the good way).
My dishwasher and washing machine are Bosch and AEG respectively. I've had them both since 2010 and the only problem has been the filter pump crapping out on the washing machine in 2013 (which was annoying because it happened just after the warranty expired). Other than that neither of them shows any sign of giving out any time soon - the washing machine is direct drive and is still just as quiet as the day I installed it. No rust anywhere either.
Again, they weren't cheap, and whilst a big part of me rails at spending relatively serious money on something as boring as household appliances it's absolutely been worth it, and has probably saved me cash over the longer term.
First, it's often more expensive than people can afford. Most relatives I know are "stuck" buying low-grade appliances/furniture just because they can't afford more, and they know they will have to replace it in 4-5 years.
Second: fashion/mode/trend. I was surprised to see many people throwing functional appliances, computers and even furniture just because it was outdated, not trending. such as "My old cell phone still works but I'd pass for a retarded if I don't show up my latest iPhone". Same for furniture, curtains, chairs and tables that are still good, but people often change because they want to renew the appearance in their homes. Do many of you still use good'old wooden furniture of your grand-parents in your home?
So, I'm not convinced the "50 years" model would be ideal for everything. Because human nature.
A 10 years model would be great, imho.
Since 2012, they've been 90% owned by Haier, one of the "big four" he lists.
I've had the lot for 4 years now.
They're one of the first pancake motor users in appliances and because of the extremely short unsupported section of shaft are next to indestructible if not abused.
I've seen people scouring dumps for those for some hobby project or other (windmill, hometrainer, electric go-cart...).
The prices of appliances has dropped dramatically in the last few decades.
Building a long-lasting appliance often requires even marginally more expensive materials - many of which are highlighted in this article.
If consumers are primarily price sensitive at the time of purchase, they may choose the $50 cheaper appliance even if it lasts 40 years less. What I mean to suggest is that price sensitivity at time of purchase often trumps long term gains - which is why you often see things like payday loans being used. When a person is paycheck-to-paycheck they probably aren't thinking about their financial position in 50 years, simply out of necessity.
Another reason might be that the Nokia 3310's of the world have been basically prototypical products - they are overdesigned. When the user has a perception that a phone is fragile, what's the threshold? We might not need a phone that can be run over by a truck to think a phone is tough. If the split of material cost -> price point and consumer perception is optimal at a certain point - companies will try and design to that point.
[1] http://www.citylab.com/housing/2016/02/the-rise-of-renting-i...
Sure there's planned obsolescence but there's also the cost factor as well.
But outside these niches, it is a race to the bottom.
when i bought my speed queen washer and dryer, the person selling it said they only had mechanical, which some consider an advantage. I tend to agree.
In any case, I also guarantee that most of the junked appliances people throw out either still work fine, or are repairable. But there are other factors at work. A new kitchen remodel will often include new appliances. Is it wasteful? Sure. But it doesn't have anything to do with the reliability of older appliances.
As for repairs, labor costs have increased far faster than the cost of new appliances, so repairs are not always the better economic decision. Then add in large gains in efficiency of newer appliances, and utility savings _alone_ often make it worthwhile to junk a working appliance in favor or something newer.
I'm not trying to defend reliability of modern appliances, but this article way overstates the reliability and manufacturing quality of older ones, while ignoring a lot of other factors at play.
No one would ever, for economic reasons, plan (or just allow) for the lifespan of their products to decrease. http://resource.co/article/lifetimes-household-appliances-be... Technology is always getting better!
The old timers who almost universally report this phenomenon just don't know enough arm chair statistics. Delusional, basically.
If a study were done, or a set of studies, say between changes in average appliance lifespan between 1993 and 2007, these could never show a dramatic decrease in the average lifespan of most appliance categories.
1993 NAHB results http://www.metrohome.us/information_kit_files/life.pdf
2007 NAHB results https://www.interstatebrick.com/sites/default/files/library/...
I do tend to notice the common theme with modern appliances, especially counter top, is that people just don't treat the equipment nicely. put it away as clean as the day you bought it!
large appliances, especially refrigerators just are never going to be as efficient as modern ones.
Personally I usually perfer the least features possible mainly because more features = more stuff to break.
Miele machines are expensive but indestructible. Siemens ones are very strong and not much dearer than other brands.
Are those not available in the US?
Years ago, I bought a Miele dishwasher with cutlery rack; it was incredibly good. Other people have had mixed experiences. Service is difficult to find for Miele.
Isn't there an element of survivorship bias to these statements? What about all the 1950's fridges that didn't last until today?
Right. If fridges made in the 50s routinely lasted 50 years I should have seen lots of 50s style models growing up. I didn't. Anecdotal, so take it FWIW.
He may have good points about declining quality, but I suspect it is demonstrably true that such appliances didn't typically last 50 years. In fact, it is the rarity of seeing such old appliances that make people really pay attention when they see one.
Perhaps also of interest, Consumer Reports regularly reports that modern cars are much MORE reliable than cars of old. (They have lots of data on the issue.) This despite being much more complicated machines than they used to be.
Another anecdote. Watching an 80s TV show with my not-yet-tween daughter, we came upon a part where a character hopped in a car and found it turned over but wouldn't start. My daughter asked me why it wouldn't start. She has to this point in life never seen a car not start! That was a weird thought to me, someone growing up in the 80s. (My daughter has heard of dead batteries possibly being a problem with cars from time to time).
I tend to be a more optimistic person (feel free to call it naive!). While i'm sure there are brands/companies out there plotting to make a dishwasher that breaks 6 months outside the warranty, I have a feeling its much more likely that it's due to other reasons.
As someone else in this thread brought up, quality costs money. People are getting used to paying less up-front for their appliances, and in order to stay competitive these companies need to also drop their prices, which means cutting corners in some areas. If they make it look nicer "at purchase time" (like with fancy exteriors, easier install due to lighter weight, more features, etc...) and skimp on the reliability, they will sell more now and stay competitive (with a possibly intended, but also possibly unintended side effect of causing more to be sold in the long run due to failures).
Elsewhere in this thread, people are comparing prices of 1950's appliances to todays, and I'm noticing that in the 1950's they cost around 4x more than they do today about across the board! That right there could account for a fairly significant amount of the difference in quality.
The observations from the article can be explained by simple attrition. Old fridges that were crap have been thrown away. Old buildings that were crap have been demolished. Old cars that were crap have been scrapped. What you're left with is the tiny percentage of buildings, appliances and cars that were designed and built a little better and cared for a little bette than the rest, making it look like old things are of a higher quality than new things.
Half a century from now, there will be people who, looking at the few surviving buildings, cars and appliances from today, will lament that they don't build things like they used to in the early 21st century.
I remember in 1990s it would be somewhat remarkable to see a car from the 70s. But in the 2010s it's pretty common to see cars from the 90s.
And the paint in my nine year old car basically looks brand new.
Volvo, Mercedes, BMW, Audi, Honda, Toyota, especially.
American mid-to-low market passenger cars, not so much.
(Pickup trucks somewhat moreso.)
People generally don't look at resale value when shopping for appliances.
For people who move every few years, whose requirements change (from solo to 4-person family), and so on, the current situation is pretty ideal.
Spend less money, change models more frequently to fit your changing needs, and often it's even cheaper to buy a new one than to get it fixed -- which for consumers is amazing! (Because repair costs certainly aren't getting cheaper.)
Of course, the negative externalities on the environment are pretty clear and potentially horrific. As well as what it means for cultural values where more and more things are disposable.
But that's the answer, that's why they don't last 50 years -- because consumers actually prefer something that lasts only a few years at 25% of the price.
[1] http://www.aei.org/publication/the-good-old-days-are-now-tod...
But instead, when a consumer good becomes less expensive, our federal reserve overlords increase inflation to make sure most everybody is still being "encouraged" to work full time. This is their explicit policy! So we end up with the downsides of cost optimization (cheapness), but not the benefit (actually saving money).
A US car manufactured to withstand south american unpaved roads would be largely wasted. 99% of people won't ever use them in that manner. So money is spent on things they will use (like infotainment systems and more "creature comfort" stuff).
In an area where unpaved roads are more common, the suspension might be beefed up, thicker steel used, an overall hardened vehicle, but the interior will be a shell of what the US car would be.
The Tacoma is a pretty sturdy truck, you see lots of older ones running around along with legions of Taco fans. They aren't available with a diesel engine like the Hilux, but the Hilux diesel wouldn't work in the US because of emissions and not being for ultra-low-sulfur diesel.
The only thing was that you could not open it too many times, otherwise the ice build up would mean you had to turn it off and defrost it.
Makes me wonder if 'convenience' leads to a reduction in longevity at all? Nowadays fridges are self defrosting, self cleaning, have built in IoT and a myriad of other features in order to try and make life easier for consumers.
Has this abdication of care and responsibility actually cost us in the long run? Perhaps if people went back to having to spend time to care for their goods, and took on a little extra time to ensure simple preventative measures, simplicity of manufacturing could come back in and things will last longer?
I wouldn't want to give up that convenience in exchange for troubleshooting the system once a decade when something goes wrong.
From the 1970s through the 1990s, possibly 2000s, efficiency improved tremendously.
That said, some 1950s manual defrost were quite efficient, though you'd probably want to check door seals.
Anyway, to that end, does anyone know a good, modern sewing machine? Really, I just want a rock solid straight and zigzag stitch with no other frills that works on material up to denim and, if possible, both wovens and knits. I don't have a lot of room at home, so an industrial machine would be a little difficult to manage. My mechanic likes modern Brothers, but he also sells them, so there's a bit of a conflict of interest.
By far the most helpful resource out there for learning about available types and characteristics of each so you can make an informed decision.
EDIT: Unclear on why this is getting downvoted; explanation would be appreciated. I posted this hoping others might find it useful.
But planned obsolescence isn't a conspiracy, it's a design requirement: there is a requirement to reduce costs, at a greater rate than reduce in production cost due to advancements in manufacturing and logistics. That reduction in cost can not come from thin air, so most balance it by designing products that are not designed to last as long as those that were made 70 years ago.
That reduced cost isn't driven as much by consumers no longer ready to pay the high costs that they used to. You can find a premium fridge for +$5,000, but would you be willing to pay that much for a fridge?
When adjusted for inflation, that isn't much more than a good refrigerator cost in the 1950s. Only today, a $5,000 would get you a top end fridge, while $495 in 1950's Dollars might allow you to buy an average one then. iow, you'd have to spend much more for premium products then. And because there is less market for $5,000 fridges, it only drives the price of those upwards.
Some make the argument that amortized the cost over the lifetime of the appliance, a $5K fridge would cost the same or less per year of service, than a $1,000 one. This discounts the cost to operate the refrigerator (newer ones are more efficient,) and that a dollar spent today is worth more than a dollar saved today. Assuming you can even spend $5,000 today. Most can't.
In 10 years, I'd throw that old fridge, and buy a new one, cheaper and better, more efficient, quieter (those 50's refrigerator are quite noisy), and that won't contain as many hazardous and poisonous materials. The problem this creates is one of disposal and recycling, which is one to solve; but arguing that things used to be give better bang for the buck. You get same bang/buck, at a difference balance of features.
The article seems very US-centric, and doesn't mention European brands such as Miele, Bosch, Siemens and Jura (coffee machines), all of which are wholly owned and produce high-quality stuff.
My own repair guy told me that often the insides of different brands are IDENTICAL, changing only the brand name, door chrome and other superficial things to justify some kind of premium. This means you’ll break down just as often spending thousands more. The companies themselves are becoming lousier, it is not that they are taking your extra money to make a good product.
I have a family member who does appliance repair and he says the same thing.
a) devices back them broke about the same and had similar lifespans. Yes, some devices lasted for a long time but I suspect that it is just a survivor bias.
b) there were less devices overall (no dishwashers for example), they were harder to get and more valuable.
c) they didn't have any modern electronics. All failures were mechanical, while today they are electronic (and usually non-reparable, only replaceable).
d) some of the devices were built using post-war production lines, e.g. ex-military electric motors, heavy metal bodies etc.
e) those devices were not even closely comparable to today's. Vacuum cleaners that were a metal body and a motor basically. Washing machine for <6kg that was twice as big. Fridges that couldn't keep temperature, had no proper ventilation, multi-zones or sound proofing. Rubber elements that degraded faster than now. The list is endless really.
tl;dr Article paints old tech as better overall which is maybe applicable to top models in some countries and still not even close. But he is right of course and we do need to strive for more durable devices.
I used to worry about this, but we bought a high efficiency front loader anyway. After 4 years we've replaced: Door gasket - ~$80, and Pump - ~$50. Once, the front control panel started misbehaving and I thought for sure the machine was done for. But I looked and found that a wire harness had worked its way loose, and one of the wires was rubbed almost in two. I repaired the wire and the machine returned to normal. My opinion is that parts are generally available, and that these machines are as simple to repair as any older machine.
You could say 'tortoises! they don't make them like they used to' for example.
If you would pay $100 more for a washer with a 50 year warranty, there would be a washer with a 50 year warranty. It really is that simple. So many people choose by price, then quality, the best thing you can say about appliances today is that they cost less in real dollars than the ones from the 50's and 60's. If you chose your appliance the other way, quality first and then price, the manufacturers would put in quality to get you to pay more.
Every single thing mentioned in the article if you compare an appliance "with" that thing from the 50's to one "without" that thing today, every time by leaving it out you can sell for less, or sell for the same as the competition and make more profit. Metal thickness? check. Motor quality? check. Anti-rust coating? Check. Durable control circutry? Check. Everything.
You want to change the market, then the market has to prefer quality over price, and pay for it even when there is a cheaper, lower quality alternative.
That's really hard to do when so much of the market is living paycheck to paycheck. Many people want to choose quality, but simply can't afford it: their dishwasher is broken and they've got to steal from the food budget or the kids' Christmas gifts to fix it before Thanksgiving.
The decline in appliance quality has the same root cause as the rise of Walmart: real wages have stagnated and regressed since the halcyon days of heavy metal gauges and fifty year motors, and people simply can't afford to pay a premium for quality.
(They can't afford not to, either; "the poor man pays twice" and all that. But when you're living paycheck to paycheck it often seems like there's no real choice.)
But here is the kicker: a) People don't want to pay big money for something they don't know will last 50 years,. b) People want new things. While it's convenient to not have to replace something for decades, they also want to remodel their kitchen efter 10-15 years, at which time thet fridge needs replacement anyway (in 2000 it was chrome, in 2010 it needs to be black, etc).
That said, it would be good if the people who want new things could sell their old ones, instead of throwing them away.
And there would be no incentive for "planned obsolescence".
So why does it only last 15 years? You can no longer get replacement parts for it. The machine looks to me like it should last 50 years.
The part failures mine had over the last 17 years are:
1. blower motor failed due to the bearings not being lubed, the replacement has sealed bearings and never needs lube
2. a relay on the circuit board failed - new board is $600. The relay is a $2 part.
3. the igniter failed. It's a $25 part, and 5 min to replace it. A $300 service call.
Additionally, the manufacturer probably doesn't want to have to stock parts for 16+ year old models.
An analog would be software; nothing stops a circa-1994 Windows NT machine from continuing to work, but good luck getting support.
Managed to get it replaced with a second hand one for £300, including labour.
https://www.youtube.com/watch?v=xvZpBy_5xAA
Skip to 0:30
I don't really know what to do. The current one isn't very energy efficient, isn't laid out very well — but it's better than any of my other options.
Is there some small bespoke fridge maker out there?
Just in Amsterdam, I know of two [1], so undoubtly there are more out there?
The other one is knowing which appliances you have and how long they last.
With smart power outlets the aggregated data across many households comes available. That means that consumer protection programs get a lot of ammunition to hold manufacturers accoutable.
There was a case where Cadbury (the UK chocolate company) changed the recipe for their 'Cadbury Creme Egg' (to make it more profitable) but they changed the recipe too much and there was some backlash from consumers.
There are other cases though where hardly anyone notices. I know someone who worked for McDonalds in Australia who told me a story that the size of the buns used to make 'Quarter Pounder' burgers decreased suddenly - It seems that almost nobody noticed (except for the employees).
Also, pizzas from big brands have been getting progressively smaller over time and the toppings have gotten increasingly thin.
Same with fruits, vegetables and grains. I'm sure that soil quality has gone down and vegetables are lower quality today than they were 20 years ago. I was travelling around Europe over the past year and I noticed that the quality of fruits, vegetables and grains seems to vary significantly between different countries.
Now they use aluminum wire, which works perfectly fine, until there is a power surge in which case the aluminum overheats and the motor is now dead.
As I understand it, aluminum wound transformers are more reliable than copper under surge conditions because aluminum has a much higher specific heat than copper - providing more of a thermal buffer prior to damage.
Motors aren't transformers, but I'm having a hard time seeing how this same effect wouldn't be in play.
E.g. Still very early days (only me on full stack), but here is the ibGib I just did the other day when we got a new calphalon pan: https://www.ibgib.com/ibgib/pic%5EF1D5A3B90BB7580442405402A7...
(This particular use case is like a product-lifetime blog.)
(some) people are never satisfied, always want more more more...
Fortunately technology is making it easier for us to read reviews and get more information. Hopefully we will soon live in a world where manufacturers are obligated to get good reviews five and ten years after their appliance is sold. That said, the technique of folding a brand and spinning up a new one is a great way to bypass these consequences.
I don't know of a product I have recently bought that is the same model that was sold 5-10 years ago. When I'm looking up a product to buy, I look for the model I'm intending to buy. Likewise, when I'm asked for a review, it's from a product the company is currently marketing.
I focus my dollars on companies with better customer service records, but beyond that, how should I "encourage" companies that build things to last? Especially when few companies build with that mentality?
Even typical "built-to-last" brands like craftsman and kitchen-aid can no longer be trusted to not fall apart. The only thing I can think to really kick-start better quality, is to enforce mandatory a 5-year (or 10-year?) warranty.
I like my Bosch dishwasher, even if I think it has only five more years max.
The problem is credibility. Manufacturers have an incentive to astroturf "independent" reviews. Insurerers have an incentive to rule out every common fault. And I want the data collection audited.
At this point, I'm ripe for appliances-as-a-service unless a big consumer watchdog steps up. Maybe there is room for a built-to-last manufacturer who goes to great lengths to show me they mean it. Maybe commercial appliances marketed to consumers?
Anecdote 1: Miele has a very good reputation. They also cost three times as much as the volume sellers and have a much lower market share. Sorry, no evidence of that claim. The closest is an article [1] claiming they produce 850.000 units per year.
Anecdote 2: I just replaced a cheap ($200) oven from Ikea (made by Whirlpool). Most likely the heater had broken. Inspection, parts and repair would probably cost the same as a new one. It had lasted 5 years, just past the warranty. We bought a new one, same model. It's simply too cheap to repair.
My conclusion: Lousy quality is our own fault - we do have options.
[1] http://www.telegraph.co.uk/finance/newsbysector/retailandcon...
Now, you could argue that with sufficiently intense competition, companies will keep outdoing one another in selling cheapest crap. That indeed is a predictable and well-known failure mode of the market economy. The question is, whether appliance market suffers from too intense competition, or if there is a place for a lifetime-appliance supplier there.
If there isn't, then IMO a good solution would be extended mandatory warranty periods (25+ years) and/or requirement to use user-servicable components and release full schematics when company goes out of business or cancels a product line.
Unbelievable.
Also pretty much every Samsung or LG washing machine i see in promotion has 10 years warranty on engine, though i would be afraid about electronics.
So if the engine breaks, they will fix it. But what if the engine works fine, but the lid is filled with rust? Who is going to use a washing machine that looks like it could drop pieces of rust into the dirty clothes at any given time. And since the lid is not covored by the 10 year warranty, you can either throw out the whole machine or pay to get the lid repainted.
Japanese brands are sold in some other parts of South-East Asia where they cash in on the Japanese quality reputation
Otherwise, there are already private companies that buy appliances and rent them out to consumers. They maybe be affordable in the short term, but will cost you much more in the 2+ year outlook.
I bought a GE refrigerator last year. Just a few weeks after having it, I woke up one morning to the thing not getting cold. GE insisted they come to look at it, while I insisted they replace the refrigerator. Repair guy comes on the first visit 2 weeks later, tries some different parts, tells me, "I'll be back next Friday.", which was 7 days away. He comes back the next Friday and determines the refrigerator is unrepairable. It had heated up and completely warped the inside. The repair guy had to take photos and video for corporate. That means a brand new refrigerator went straight to the dump. It's upsetting. And note how much time it took before this poor guy could get to me. He was booked with appointments.
This was a month long fiasco. I had spent time researching and purchasing the refrigerator before hand, which was even more frustrating. During the month without a refrigerator my only option as I saw it was to bite the bullet and buy another refrigerator. That refrigerator has been great, albeit my standards for a 'great' refrigerator have lowered.
Because everything else -- the push for higher efficiency, more bells and whistles, a proliferation of models that change all the time, lighter metal parts -- applies to automobiles too, and today's automobiles are significantly more durable and low-maintenance than those of my parents' and grandparents' generations.
Instead you pay by the page.
Apple did a similar thing last year with their phone rental program.
If appliance makers are really worried about recurring revenue, maybe they should explore the subscription program. It would then be in their best interest to make things that last longer, since they would have to replace broken equipment sooner, but at the same time, if they make it last long enough, they can get more revenue out of that with a subscription than without it, and it's much smoother revenue.
Not a single problem in all that time, though I suspect it could use a new door seal. It is a manual-defrost model, which gives me the opportunity every few months (or when the door no longer closes :) to thoroughly clean it out.
The only other issue is that I have had to raise the temperature setting (rotate the 'wheel' away from "Coldest") from time to time over the years. It started at about 6 and is now past 3. If the trend continues, have a good 10 years left before it ices up completely.
Although it is true that it is not very efficient. A rough guess, based on having left it unplugged for over a month while traveling earlier this year, would be that it uses $0.65 (ConEd rates in NY) per day.
Enjoyed and agreed with the article, thanks!
When clearing out my grandmother's house a few years ago, my uncle and I almost broke our backs trying to get the freezer out. It felt like it weighed a ton, even empty.
My grandmother told us it had been a wedding present, and that they had been totally awestruck at the time at the generous present from her parents-in-law. After all, a decent freezer cost at least 2,000 kroner! (At this time, the average yearly gross pay was just in excess of 7,000 kroner.)
My grandparents married in 1950. Since then, monetary value has been reduced twenty-fold.
You can still buy a top-loading freezer for 2,000 kroner; I just checked.
So - in 1950, you had to work for five months to earn money for a freezer (after taxes.)
In 2017, I have to work one day for a freezer (after taxes.)
If you want a reliable appliance, buy the least energy efficient, oldest commercial model you can find with most mechanical controls possible. I've had my commercial Speed Queen washer and dryer since 2001.
I already had to deal with new ones 4 times, including one I personally purchased when I lived alone for a while... None of them ever got close to the 'granny' version my parents have in quality, the stove I bought never really pleased me.
I think it is just sad...
My parents also have older than me: Photo Camera with cool interesting lenses. A VHS player. Programmable calculators.
Also one of my dad favourite computers, that he is still using, is a now 13 year old HP laptop... He happily uses WinXP and the newest Ubuntu in it without issue, and use it as his main coding computer, because despite being 13 years old, it works better than any of his new laptops, it doesn't misbehave, don't get slow out of the blue, and is just more useable and sturdy... he only uses his most new laptop when he needs beefier amounts of RAM and CPU, but for day to day stuff, the 13 year laptop somehow is faster. (I am not even sure how or why, but it is, I also used that laptop myself for a long time).
I'm not really inclined to conspiracy in the large but there are probably some small and lots of subconscious (for example managerial empire building) forces designed to fully employ and otherwise bolster certain economic localities (manager's headcount/power, company's volume->quarterly P&L) that have pulled us in this direction. A rising tide lifts all ships kind of thing, if the rising tide is more units sold, and more people building/tweaking the products. Unfortunately that is massive amounts of waste, and if you care about quality as a virtue.. misery in every direction.
Back to appliances, it's interesting to think about energy use as a whole.. newer motors, refrigeration tech etc may be more efficient, but if you have to replace it 3x it's likely a net loss due to energy expended in manufacturing and shipping. For example, over half of the pollution for a car is caused by manufacturing, so buying a new more efficient car for altruistic reasons is basically worse than maintaining a used car.
If this website is accurate: http://www.thepeoplehistory.com/50selectrical.html
A washer and dryer set in 1950 would cost the equivalent of $5000, and a refrigerator from 1950 would cost $3400
- sound quality is worse: cds >> mp3s
- flying is slower: concorde >> easyjet
- articles more errorful: newsrooms >> bloggers
- etc.
People prefer to consume more, different, faster, rather than less, better, slower. And, of course, the true cost of externalities (on the environment et al) is not properly factored in.
Consumers might say they care about quality, but ask them to define it beyond "it lasts" and they will likely say brand.
For example, take searching the web, what's the best search engine and how often do you think people compare the options they have and the quality of the search results?
It's just there's no incentive to make products last past warranty, so it doesn't happen.
Anyway, ever tried to move a 40 year old fridge? Good luck to your back.
They are also not very energy efficient.
But yes, TCO is a interesting topic we humans and markets can often get wrong.
[1] http://pingec.si/blog/articles/fixing-a-faulty-freezer-senso...
On the other hand I have a 30 years old washing machine which is rust-free and it simply just works. I am not sure I would ever want to replace it.
I lived in Hawaii for 7 years. Everything rusts.
I still have a couple of HP-41 calculators. Over thirty years old and they look brand new and work as new. Here they are, on my desk. Always there as computers, keyboards and trackballs have come and gone.
The same is true of power tools (not battery operated) of that era (early 80's).
My Bridgeport milling machine is another example. Yes, it's an industrial machine so the comparison might not be fair but the electronics function as new.
One of my biggest concerns as we were forced to transition into RoHS chemistry for electronics assembly has always been product lifetime. The intent of RoHS was, of course, to reduce pollution. I think that, in practice, it may have produced exactly the opposite effect. Sure someone has studied this. I hope I am wrong.
How is this the case? Well, RoHS solder chemistry has problems. From brittle solder joints to tin whiskers, the latter being a huge concern.
Whereas prior to RoHS one could build a great product like and HP-41 calculator and have it last decades, RoHS ended all of that. There is absolutely no way to prevent or predict tin whisker growth. Consumer electronics companies do not report failures (to be fair, the probably don't see most of them) and we have no real way to track people just tossing electronic products in the trash and why they do so.
Having tin whiskers is like having guaranteed obsolescence. Products will fail and there is no way to predict when and how. Which, to me, means we are probably dumping more shit in landfills than we used to.
In other words, my HP-41 hasn't gone into a landfill in over thirty years and it is unlikely to do so in another thirty. But nearly every other post-RoHS calculator is likely to end-up there because of these unpredictable failures.
And so, while the intent of RoHS was to clean the planet I have a feeling they have effectively setup the world for massive product failures over the years and far greater piles of electronics waste to contend with.
Professional marketers apparently refer to this sort of manoeuvre as "harvesting the brand".
In real dollars, appliances have gotten much cheaper. I found a Sears catalog from 1960 that had a refrigerator for $359. According to the inflation calculator I found, that's $2948.10 today. The descendent of the 1960 Kenmore is $429 on sears.com today, and manages to have twice the capacity.
he takes apart tools to see what they are made of and determines points of failure and longevity. of course he has a love of things built to last, just like anyone who makes stuff. makes me realize that with a little learning, we should all be able to see past crap products that are built to fail.
I then decided to buy a new one and got a flashy Samsung. It microwaves at best poorly, the food in the center will still be cold by the time the food on the edges of the plate will start to burn you.
I remember the store we bought them at had this display comparing "maytag parts" vs. "competitors parts" showing that maytags parts were clearly better. Stuff like springs, screws, etcs.
I think that "6. How can we change things..." is avoiding the elephant in the room. This looks systemic. This is exactly why laws were written against monopolies and trusts. I have no idea how DoJ decides to prosecute a trust/monopoly. How does that work?
This is not only about avoiding to replace your own machine, it's also about everybody else’s machine littering the environment. So I think, this is a market failure and an environmental disaster. Governments have to intervene.
New EU rule: Everything, which is heavier than 10kg has to last for 10 years, otherwise mandatory on-site repair and replacement. If you get caught putting in parts designed to fail (maybe even with reversal of burden of proof), the company has to pay back a multiple of the profits made from that machine, plus mandatory prison sentences. Problem solved.
I suspect the market has optimized for low acquisition cost, and longevity is a side-effect. People these days move more, rent for longer before buying a house, and remodel their houses more often. I wouldn't be surprised at all if manufacturers were incentivized to make cheaper units that can be replaced every 10 years when the "start to look dated" rather than ones that last 50 years.
Sounds ripe for a class action lawsuit against the major brands.
The most interesting question that came up during the 'cash for clunkers' program is 'how much energy does it cost to create a car' -- i.e. the relative fuel efficiency model needs to take into account that the new car needs to be manufactured whereas the manufacture of the 'clunker' is a sunk cost.
Planned obsolescence is another interesting question. If a manufacturer advertises reliability and also designs parts that don't last, can I sue them to reclaim the cost of disposing & replacing?
Longest mileage, 1966 Volvo P1800 - http://www.popularmechanics.com/cars/g121/million-mile-club-...
I'm sure there are lots of other examples. Simple, mechanical, solidly built. No gimmicks.
This is an educating documentary about the subject [1] and is worth watching.
Consumers will buy devices that feel attractive. Shiny touch screens sell. Shiny plastic sells. Over-the-top features sell. Boring mechanical machines don't sell. Thick and sturdy looking metal doesn't sell.
Customers want the advanced features which make these once-simple devices complicated and more error-prone and they also want their devices to be more lightweight (hence more plastic and thinner metal) and be curvy, not boxlike (which is why we stopped having smooth surfaces).
I totally agree that 'cradle to cradle' shouldn't just be some hipster word. In the EU we pay to have any appliance recycled. Hopefully that is done ambitiously.
I've had to replace switches, as well as some cheap plastic parts which should sell for a couple of dollars at most, but they go for $20-40, and that's if you know how to buy them, if you get a repair person to replace the part, not counting the labor, those parts are going to run some multiple of the Amazon prices.
You wouldn't have wanted a computer from 1995 in the year 2000. And you probably don't want a phone from 2012 today. Well, everything is getting more like that.
I live in Vienna where most flats get heat and warm water from gas-powered combination boilers. There are a couple of companies who produce them.
Mine is 25 years old. The guy who comes for maintenance once a year says it should have broken down 10 years ago and he is only doing little fixes, but not swapping out larger parts anymore because: "If I replace something big, it might just stop working, then you have to get a new boiler, and those are all bad and break after 3 years."
note: Same can be said about furniture. Arhaus/Restoration Hardware is way more expensive than say ArtVan, for the old rustic look that last's longer.
The trick would be to market the total cost of ownership, rather than the sticker price at the store. They already do that with electricity consumption, but don't for repairs and warranties.
Regarding the opening link: " I’ve bought and sold refrigerators and freezers from the 1950’s that still work perfectly fine."
This may be true but in many countries electricity costs will kill you if you run a freezer from the 50ies.
If you are willing to spend similar sums of money and buy items from luxury or industrial markets, you might still get the similar quality and get the modern energy efficiency. Not many people are willing to spend that money for their kitchen.
Like the author said, there are a million brands but only a few manufacturers. Consumers can't buy based on reliability, even if they want to.
Also, seriously, you see so many people scoffing at the idea of supporting anything for any length of time. It is just the engineering mentality now-a-days; nobody wants to work on anything "old". Can you imagine trying to hire someone to maintain the software/electronics for appliances in 5 years much less 50?
Metal is made into shoddy components and appliances and sold to the consumer. When they break, they're scrapped, recycled, and remanufactured into new shoddy components and appliances. The material cycles in a loop, pumping cash.
Also from Wikipedia is the top photo from that article. "New Orleans after Hurricane Katrina: mounds of trashed appliances with a few smashed automobiles mixed in, waiting to be scrapped". So perhaps not a fair cover photo since most any appliance would be junked after being under water for days.
But `shortevity` also has advantages: If most of the consumers would not buy new phones every 2 years, innovation cycles would be even slower.
The challenge is to deal with the waste responsibly: Recycle resources and use renewable energy.
In "bang for the buck", it's the best purchase I ever made.
Man... I hate hate hate short toilets (the kind where you were like 14 inches off the ground at most and your junk always hit the front rim). Now every toilet is at least 17" tall and properly elongated, with jet-flush tech that never clogs. And those old short 30" counters like they built back in the day -- as a 6'1" guy bending over to shave in my own house? I think not. All those things built to old shitty standards had to go.
Replaced fridge and dishwasher about 5 years ago (replaced the 15 year-old builder-quality appliances that had been installed). Replaced the stove and range hood to get something a little more fancy... Why smell things cooking (and risk the smell getting sucked into all your closets and ruining your dry cleaning -- thanks to central air) when you can just get a 900 CF/M fan to suck away all the cooking smells.
So I guess my point is just... do we really want these things to last a life time? We're a throwaway culture. Any excuse to buy something new isn't a terrible thing... who knows what the trend will be 5-10 years from now... maybe we'll have carbonation machines in our fridges and I'll want one of those.
Our parents appliances did last longer, but their fridge didn't have a water filter or an ice machine, or double doors and LED lights and 36 cubic feet of space that magically fits in the same space as my old fridge that had like 30 cubic feet... Gave this more thought... the appliance manufacturers aren't to blame here... it's shoppers preferences and the disposable, competitive culture we live in. I perpetually want the latest, greatest, and most stylish thing I can get. I think they are just selling me what I want to buy...
Also seems like an odd business if you think used appliances are cruddy.
I was browsing for a new refrigerator - my apartment has fitted appliances so there isn't really much choice, most stores here maybe 10 fitted vs 50+ free-standing. Anyway, one shop had a model by Electrolux, Zanussi and AEG next to each other, which are all brands of AB Electrolux - each model was exactly the same (looks and specs), except for the badge and the price :s
So we dumped a bunch of money (close to $300.00) into a commercial microwave. One knob, 6 minutes max, high power only. Honestly, it works perfectly, easy wipe-out interior surface, no turntable, but heats evenly without turning the food. The only downside with it (as with all commercial kitchen appliances) is that it is stainless steel only (we have a "white appliance" kitchen.
Our next purchase will likely be a commercial refrigerator, and a replacement freezer. We're going with only a refrigerator in our kitchen, and replacing a small chest freezer in our garage with an upright. It's going to cost a helluva penny to do this, but considering how much a new consumer side-by-side costs anyhow, it should be worth it in the long run. The only downsides we have found (so far) are that a) commercial refrigeration units are much taller than consumer units, and we're having problems finding one that will fit into our current space, b) commercial units, if used in a home, usually will void the warranty, c) commercial units need commercial repair service, which is much more expensive in parts/labor when it does happen.
But we thought we'd give it a shot. Our current side-by-side works ok (mainly - water dispenser and ice maker don't work anymore), and it has worked well for 15 years now (and was bought used when we got it). Part of me wonders, after reading this story, if it might be better to have it repaired instead. We've already seen prices for new units, and they are crazy expensive for what you get. Plus, most of them don't fit in our current space; they seem to be made for new houses, which have taller ceilings, and no overhead cabinet above the fridge area - unlike our 1970s ranch-style home (Why do we live in such an older home? For starter's, we live below our means, because it provides a bit of insurance against uncertain problems. We also wanted a house without an HOA - new houses where we live, without HOAs, tend to be custom construction, if you are lucky, and that was beyond our means at the time for our first house. Lastly, we wanted block construction, copper piping and electric, and better construction - houses today are built so damn cheaply).
Hopefully whatever we decide will work out in the end. But so far, we wouldn't change our decision on our microwave (ours is basically the same one used in much of restaurant service - Sharp and Amana make the majority of these).
It stops being anecdotal when it moves away from your personal experience (including the anecdotal experience of your friends) and moves towards an actual scientific study.
For Reference:
> Anecdotal evidence is evidence from anecdotes, i.e., evidence collected in a casual or informal manner and relying heavily or entirely on personal testimony.