My experiences differ from that, as well as everyone I know. I know this is anecdotal, but I have never met anyone who has said good things about google support, including a google support rep. Maybe I'm just an outlier, but I also wouldn't use someone like the above example as a typical experience, as they are also an outlier.

> Have you had bad experiences with Google Cloud platform support specifically?

Yes, and cancelled our account as a result.