undefined | Better HN

0 pointserichocean9y ago0 comments

> Have you had bad experiences with Google Cloud platform support specifically?

Yes, and cancelled our account as a result.

0 comments

2 comments · 1 top-level

vgt9y ago· 1 in thread

Sorry to hear that. Certainly not what we strive for.

May I ask you to send me your specific experience to my email? (username at google dotcom). I would be happy to share it with our support teams and get a postmortem going?

(I work at Google Cloud)

erichoceanOP9y ago

Thanks for the offer. I'm swamped and we moved off of GCE last spring, so I don't have the info readily available.

If we consider GCE in the future, I'll ping you before we do so we can ensure what happened to us then doesn't happen again.

Thanks!

j / k navigate · click thread line to collapse