Awkward is insecure.
Ever see a password written on a sticky note & stuck to a monitor?
The inconvenience of having to work to a certain level of security is highly awkward - so people reduce security in whatever way they can.
thats all...
Therefore if it is your job to keep communications secure, it is not enough to supply users with a secure system, it is also your job to supply them with a usable system.
she had as far as i can tell a usable system, i am under the impression it is usable because pretty much everyone else besides her and the president who have top level security clearance use the system and do their job...
