fundamentally as far as i can tell based on what i know of the details primarily based on the article here... sometimes in real life processes are by necessity awkward. 2 factor authentication is awkward, long complex alphanumeric password are awkward, not being able to use private thumbdrives on certain networks is awkwards... sometimes the secure alternative is awkward.

she had as far as i can tell a usable system, i am under the impression it is usable because pretty much everyone else besides her and the president who have top level security clearance use the system and do their job...