Ni HN!
A few years ago I had a problem - how to became closer to my customers. I asked myself what tools I could use for solving that problem? Traditional forums are not user friendly and very complex. Feedback form much better, but its not about longtime relationships with customers. So as most of you I decided to make my own solution and today I would like to share it with you.
Copiny.com is a customer community platform that allows companies to have a dialogue with their customers on the site. By using our platform, companies reduce support cost up to 20% and get x15 times more customer feedback.
For example, Evernote uses our platform in Russia for customer service and, according to them, Russian Evernote community is one of the most effective in the the World because they have reduced support cost by 40%. It's possible because our platform has some features and mechanics that differ us from traditional forums, FAQs and others.
I hope you like it.
