>If the CEO was some boring old white man, nobody would be calling for his head like this, nor would they be the best person to be publishing apologies.
You mean like Brendan Eich? (CTO, but still)
Or, as long as we're talking about online megacommunities, how about moot of 4chan? He stepped down as the owner of 4chan half a year ago and people are still mad at him.
Go listen to the live Q&A moot did at the end. Yes, all eight hours of it. All community managers should strive to be at peace with the world as moot was. He truly understood his community and understood that no matter what he did, there'd still be people hating him.
