This is a case of the emperor has no clothes, and by pointing that out I'm obviously just being ill tempered and annoyed when people complain about their self-induced problems. I hear "OMFG you assholes force me to buy your shitty coffee when I want someone else's shitty coffee because no matter what it's made incorrectly! Change your behavior!" And it's like, I'm not required to be sympathetic to the customer who gets themselves into this situation in the first place.