Also true. Apple is not a server company, and they never will be.

I try to lean on vendor support as little as possible, because it does me no good to point a finger at a vendor when something goes wrong -- I just want it fixed, even if I have to do it in-house. But you still need someone to go back to when push comes to shove, and I just don't see Apple being set up for that kind of support.

In fact, Apple isn't even set up for the kind of purchasing that goes along with it. They're a really old, staid organization when it comes to the sales structure. We wound up going with a VAR rather than direct, simply to improve the experience.