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0 pointsballs18711y ago0 comments

> Where I work, our Support Heroes

Smugmug?

Smugmug's support staff is great. There is a huge difference when dealing with regular customer support, and customer support that goes above and beyond to provide exceptional service.

Smugmug Crutchfield Dreamhost Nordstrom All provide great, consistent support.

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4 comments · 2 top-level

shostack11y ago· 2 in thread

Yep, SmugMug :)

Thanks for the kind words! I'm not a Support Hero, but have to say that everyone who works here from the top down has nothing but utter respect for our amazing Heroes. It is an exceptionally challenging job and thus warrants exceptionally talented individuals--I sure as heck know that I couldn't do what they do.

I wish all companies had our level of customer support, but I know that isn't realistic. Fortunately for us, that creates a great opportunity to win customers for life.

jenius11y ago

Woah, really impressive that he was able to guess the company. That seems super crazy to me. I guess I'd better check out SmugMug if it's that above and beyond!

brightsize11y ago

I immediately guessed Smugmug as well. I've been a customer for ~4 years now, and the few times I've needed their help, it's been nothing short of phenomenal. Support tickets answered in minutes by people clearly knowledgeable (if not experts) on the platform. Smugmug is a wonderful service, and would be fully worth the price even without such high levels of CS, so I wonder what motivates them to excel in that area?

chwolfe11y ago

As someone who works at Crutchfield, I really appreciate the props. Customer support during the entire shopping experience is a huge priority for everyone here. Bill Crutchfield's relentless focus on the customer experience is legendary.

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