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0 pointsenraged_camel11y ago0 comments

>>You've probably heard that it can cost ~5x more to acquire a new customer than retain an existing one.

Not only that, but support tickets are also an excellent opportunity to turn unhappy customers into evangelists.

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1 comments · 1 top-level

THIS so many times over this.

These days when I phone or email a company and get someone capable who can actually help me I go around the next few weeks recommending the company to everyone who will listen.

In some ways could a few small glitches and fast useful responses could actually be better than it just works?

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