> ou have a higher opinion of the value of Amazon's guarantee and brand in this space than I do.
In my personal experience, they're one of the highest rated companies I've dealt with, in terms of customer service. They've earned that credit with me over the years that I've purchased items from them.
Oh, they've been fine with me as well. But with products, "good customer service" translates into "stick it back in the box, put on this label, and set it out for UPS to pick up." Dealing with a lot of home improvement/repair projects that aren't quite perfect seems more complicated. The model can certainly work for a lot of well-defined tasks but, then, I can get things like appliance or straightforward minor plumbing repairs done pretty straightforwardly today. And they look pricey for assembling furniture and the like.
