any company a little bit serious will do some statistical analysis on expected lifespan of their product. Without speaking about planned obsolescence, you want to know what warranty to give to your customers, which parts will break first and so on. We are already paying the price to get the information. We just don't have access to it.
And "it broke" just tells me it has a very short lifespan, but won't let me know if some stuff has a 6 months vs 6 years lifespan. "short lifespan" is fundamentally different from "not working".
We're used to the former (unfortunately), but won't consider the latter acceptable, except maybe when buying obviously overly cheap stuff
