... And thanks. I thought I was the only one who thought the video fad was dumb. Now it's just a toll booth for getting a product presented, and I never watch them. How about others? Do you find videos actually useful or are they just glitz?
However, when I've decided to actually try it out, I find the video extremely useful as I expect it to demonstrate the onboarding process for me (ie how do I get started quickly).
(I very rarely watch videos and much prefer screenshots or descriptions.)
I don't mind videos but I hate those non informative mood videos.
This site doesnt need video because the information is already there.
Case in point, technical support/call center and room where you're constantly 'monitored'(NASA control room/datacenter NOC etc).
Annoying glitz too if they include information in the videos that isn't in text form on their website. Videos play at one speed, I can't fast forward the video if I'm a faster "video-watcher" like I can with reading. And if I'm on a VPN I'd rather avoid loading the video altogether if I can avoid it, which is what my browser plugins are for.
Well, perhaps I could just watch the videos faster, interesting thought experiment.
If I'm legitimately interested in a service and want to know how it works, sure, but if I just want a quick overview to decide if I'm interested I'd rather have something simple like some text and images.
It's extremely rare for me to indulge a linear narrative when I'm looking for information.