In my mind there are two major ways you could keep a queer person in danger safe: 1. educate the would-be aggressors so their bigotry goes away, or 2. keep them physically safe from harm (guards, locks, etc.). This service does neither of those things.
In fact, maybe in some ways it's worse; some people may _never_ get to a point in their life where it is safe to come out. This is sort of like saying to them "you can't have a real SO because it's not safe; but here, have this fake one to tide you over". Similar to "you can't get married, but you can have this civil union".