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0 pointsyzzxy11y ago0 comments

Here's some feedback: your 2FA experience is terrible. I appreciate that you use 2FA, but I have to hit the send button multiple times to get a text message every single time on my US mobile phone. After that the form fails 50% of the time.

I also find it frustrating that the domain dashboard has no clear path to my host record settings, which is 90% of the use case for me. I always have to click four or five times to find it.

Otherwise I love the product and pricing, and I will probably continue to use Namecheap in the future.

0 comments

tamar11y ago

Well, that's all fair and all stuff we're addressing this year.

The dashboard is, frankly, out of date compared to the UI experience people would expect from us in 2015. We're building that right now.

And we plan to support TOTP 2FA, so you don't necessarily have to rely on SMS at all.

But noted. Just wait -- we've got some pretty cool things in store for you.

kogepathic11y ago

>The dashboard is, frankly, out of date compared to the UI experience people would expect from us in 2015. We're building that right now.

As a sysadmin who deals with your website a lot, I actually like the current management UI.

Yes, it could use a few tweaks here and there, but overall I quite like it. I hate websites that update their user interface and hurt my ability to get things done.

I use another registrar for some of my .de domains, and their web interface is horrible. I have ongoing issues with their interface not saving changes to my zone because the button says the zone was saved when it wasn't.

tl;dr - The current interface doesn't look nice but it works damn well and I can find everything. Please don't ruin usability in the new version. I care more about functionality than looks.

mgkimsal11y ago

Almost always, what is really called for are multiple interfaces:

1. a "power user" interface, stripped down, that allows for the fastest ways to do XYZ (key bindings, fast client-side validation, batch uploads, etc).

2. a "first timer" interface, with explanatory info, slower pace so people don't feel like they're getting overwhelmed or pushed in to something, etc.

I've yet to see any registrar do this. Many do offer APIs, which, for developer power users, might be sufficient. I'd suggest to this company that they perhaps keep the current version as a fallback to the existing power users that already know how to 'get things done' with it; maybe not forever, but for a while so they can learn the new interface on their own schedule at the very least.

rafaelm11y ago

I wouldn't hold my breath. Namecheap has been saying they will implement a decent 2FA solution for ages now. I got tired of waiting and have been slowly transferring my domains out.

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