Uber drivers in the last year have become, without fail, become much worse at pathfinding than cab drivers. I've had drivers completely miss major turns or get lost while the meter's running. And more recently, I've noticed a pattern of behavior where I'd call an Uber and the car wouldn't even begin moving for > 5 minutes.
I'm not sure what that's all about, maybe they're waiting for Surge to kick in in the hopes of getting a fatter fare? Either way, I have not had an Uber arrive within the estimated time for over a year.
Lyft drivers on the other hand start moving right away after they're assigned.
> "oh, the credit card machine is broken," and "I'll only drive uptown right now,"
It sucks that you have to deal with it, but the solution is really simple. Just get in the cab, don't be a sucker and tell the driver where you're going through the window. If they balk, take out your phone and take a picture of their license at the back and tell them you're dialing 311. They will immediately fold and take you where you're going.
Ditto credit card - if the credit card machine is broken they are obligated to tell you at the beginning of the ride, and if they don't you can walk away for free.
Ditto the JFK thing - a cab cannot refuse a fare within city limits.
I've never seen a cabbie not fold like a house of cards when threatened with a 311 call. For all its warts the T&LC actually polices driver complaints pretty hard.
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