From what I understand from speaking with Selmer Bringsjord, Bloomberg has an outstanding internal QA system, so there is progress, the trouble is that it's all behind corporate firewalls.
There was a silly little online game that came out a few years ago called Akinator [1] that would "guess" a public personality and did so by "learning" based on user inputs - very naiive implementation of CTL but gets the gist of how you can implement a mock AI to get damn good results.
If you did a little delphi to stack the initial deck of results, say for a car buying QA recommendation service, I think you could have a pretty powerful tool that could be replicated across services.