Their response was that yes, they do disrupt all torrenting traffic, "because it is illegal and they must comply with copyright holders". Nevermind it was various linux distros I was trying to download and evaluate, all torrenting is automatically evil by association.
I had to switch to Cox because they're the only other option in my area. The 250GB data cap on my plan is BS, but at least I can spend that 250GB however I please.