We have been using Mailflo to do customer support for our other product GrexIt for a few weeks, and we know how effective this approach is. Do try it out.
As a founder of Streak, I'd love to know how we could be simpler/easier to use. If you have any suggestions or specific pain points, would love some feedback!
Will give it a shot and come back.
All the best!
You should consider changing your font color. The contrast is a little bit on the low side. Also the images you use on your help page are better than the ones on the landing page, maybe swap them around? Looks nice apart from that.
Is it free? If so, how are you planning on paying for developing it?
Does it work ok with multiple Gmail accounts? Can I install it in a work one and not have its tentacles in my personal Gmail?
I ask because it looks really, really awesome for small, bootstrapped startups like what I work on over at LiberWriter. Small and simple and easy to use is exactly what I want.
1. How it works is answered in detail here: https://mailflo.io/help#underthehood. Essentially, we use a browser extension to add labels in Gmail, and use our backend to sync labels across Gmail accounts over IMAP. Its based on what we built for our other product GrexIt (http://grexit.com), which is a very popular tool for Gmail.
It needs full IMAP access. And IMAP is enough for Mailflo to work. We do not use any unofficial or Google specific API.
2. Is it free: For now. And we'll always have a free plan. Very similar to what we have done for GrexIt.
3. It works great with multiple accounts (both with 'plain' Gmail and Google Apps accounts). The key motivation for us was to let teams collaborate on customer support by assigning tasks and looking at who is doing what.
Glad that you find it useful. Do try it out and let us know if you need any help.
I wanted to ask, how does the collaboration work? Does it share an email I get with my team or does it share the team email with me? I wasn't sure.
Also, your knowledge base is one really long page, any chance you would use an embedded widget for it? Let me know. We could exchange feedback too.
Everyone continues working out of their own Gmail/Google Apps accounts. You just use the Mailflo side bar on the left of an email to assign it to a team-mate, and the email pops up in the team-mate's inbox. Its detailed here: https://mailflo.io/help#howtouse
Would love to try an embedded widget for Mailflo, and for our other product http://grexit.com.
It would be great to add some aggregation or reporting on the side so you can understand your queue and how it's growing as well as provide tags or keywords to search on. Keep up the awesome work!
