How not to handle support as a hosting company (opens in new tab)

(chillyorange.com)

1 pointsmjnaus12y ago2 comments

2 comments

2 comments · 1 top-level

labpdx12y ago· 1 in thread

At the end of day one, possibly day two, of the site being down and losing money, I would have already transferred services and moved on.

mjnausOP12y ago

Yup, in hindsight I should have done just that. However at that point I was still hopeful and positive that VPS9 support would step up (since they've been helpful in the past with smaller issues).

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