IPhone 5 Sleep/Wake Button Replacement Program (opens in new tab)

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16 pointsYPetrov11y ago14 comments

14 comments

My iPhone 5 sleep/wake button has been pretty much dead for a month or so now (it would sort-of work if you pressed it multiple times with feeling) and this program was finally the kick in the pants I needed to deal with it. I had AppleCare, so it would have been covered either way, but the thing was getting on my nerves.

It was even more painless than I expected. Got a same-day Genius Bar appointment on Friday, backed up my phone, walked over to the Apple Store from work. Waited 5 minutes, spent maybe 5 minutes going through the replacement song and dance, and walked out with a new working iPhone in my pocket.

arrakeen11y ago

My iPhone 5 is the worst smart phone I've ever owned by far. Seemingly days after my warranty expired, the sleep/lock button and the volume down button stopped working. It's great that they're recognizing the sleep/lock button issue and I will definitely be taking advantage of it, but I'm still left with a broken volume button

batuhanicoz11y ago

In Turkey they replace any iPhone with broken home button or sleep/wake button given it is within it's warranty time. And it takes roughly 10-15 minutes to walk into the Apple Store and walk out with the new phone.

Replaced two phones in the past 2 weeks.

spada11y ago

i'd love it if it were as simple as that in Canada.

yurymik11y ago

It literally is. I had volume button broken two weeks after the purchase. Went to the Apple store, 15 minutes later came out with a new phone.

1 more reply

dmayer11y ago

They also have a software solution in the form of a floating overlay (similar to Facebook Messenger). I saw the feature recently and it allows you to trigger both the sleep and the home button.

dunham11y ago

My wife's phone has this issue. She took it in two days past the 1 year warranty period (last month) and they refused to fix it.

spada11y ago

"As of April 25, 2014, the replacement process will be available in the U.S. and Canada. In other countries, it will be available as of May 2, 2014."

JimmaDaRustla11y ago

GF's phone has this issue. She says "If I use my teeth, it works."

I don't even...

hberg11y ago

They should do this for the home button as well. Both my 3GS and 5 have developed finicky home buttons.

DanOWar11y ago

I've had this issue with an iPhone 2 and 4, and was able to permanently fix it in both cases by applying acetone to a cotton swab (Q-Tip) and cleaning the home button with it (allowing a small amount of acetone to enter into the seam). In both instances, the home button worked like new afterwards, for years. Your results may vary, but to maximize your chances, I'd suggest using a high grade acetone (e.g. from a home improvement store) as opposed to nail polish.

jinushaun11y ago

I look forward to a similar press release regarding the iPad mini home button...

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14 comments

zachlipton11y ago

arrakeen11y ago

batuhanicoz11y ago

Replaced two phones in the past 2 weeks.

spada11y ago

i'd love it if it were as simple as that in Canada.

yurymik11y ago

It literally is. I had volume button broken two weeks after the purchase. Went to the Apple store, 15 minutes later came out with a new phone.

1 more reply

dmayer11y ago

They also have a software solution in the form of a floating overlay (similar to Facebook Messenger). I saw the feature recently and it allows you to trigger both the sleep and the home button.

dunham11y ago

My wife's phone has this issue. She took it in two days past the 1 year warranty period (last month) and they refused to fix it.

spada11y ago

"As of April 25, 2014, the replacement process will be available in the U.S. and Canada. In other countries, it will be available as of May 2, 2014."

JimmaDaRustla11y ago

GF's phone has this issue. She says "If I use my teeth, it works."

I don't even...

hberg11y ago

They should do this for the home button as well. Both my 3GS and 5 have developed finicky home buttons.

DanOWar11y ago

jinushaun11y ago

I look forward to a similar press release regarding the iPad mini home button...

j / k navigate · click thread line to collapse