Many companies are using Wordpress where MS Word documents were once used before. Giant word documents with cross references that documented procedures are instead replaced by Blogs and Wikis.
Best part about Wordpress / Wikis, is that you get open collaboration, instant publishing, RSS, Emails, and everything. Its the perfect publishing platform.
On the other hand, a number of businesses still pass around Word Documents like the internet hasn't been invented yet. Tell me this, which is easier to collaborate on. A Group-Blog hosted on Wordpress? Or the 20 copies of a Word document that your office is passing around by email?