I assume Scott's either dumb or careless. If public communication isn't your thing, how hard is it to find someone to proofread your message when you're working at a corporation? In either case he's not the person Adobe should have handling a PR situation.
> I think a lot of time is wasted on perfecting spelling/grammar because of comments like the one above.
I'm very sympathetic to an engineer or scientist having issues like this, perhaps working in fields where people from all over the world will be working together. On the other hand, if you're working in customer care, written and verbal communication is your thing. If you're not good at it, that reflects on you and your company and the seriousness with which they take the customer care function.
Poor communication started the problems here with this customer so it is an especially touchy subject for Adobe. Hence the way people are reacting.
edit: wow, mhurron, why not interact with what people have actually written in its full and intended context instead of assuming the worst about people and knocking over a strawman?
