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0 pointsagwa12y ago0 comments

> there is no WAY this guy would have had an issue if he was with namesilo and had both protections enabled

Except their customer support has a process to bypass those 5 security questions:

http://www.namesilo.com/Support/Forgot-Domain-Defender-Answe...

How can you be sure their customer support can't also be socially engineered? I'm actually hesitant to use a service which requires 5 security questions to make a change, because I bet so many people forget their answers that their support is lax when it comes to bypassing them.

0 comments

lingben12y ago

Because they ask questions only the user would know about the account and its history:

We will need to ask you questions to verify your identity. These questions will be different based upon your account and history with us. Please understand that these verification steps are for your protection.

j / k navigate · click thread line to collapse

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lingben12y ago

Because they ask questions only the user would know about the account and its history:

j / k navigate · click thread line to collapse