A classic case of Singapore indoctrination. Living there myself, I can tell you that customer service and efficiency is just plain bad - the level of service you get in most stores would require most of them to close down if they were to be located in Western Europe.
Public housing is run as a tight ship, because the government makes tons of money from it - supply is so tightly regulated just to make sure that prices don't go down - why don't you just ignore that it makes accommodation for a lot of people nearly impossible, that it has increased the wealth gap, and that the city is as gentrified as it can get, turning it into sterile and boring place, playground for the rich. Measures to cool the market are just measures to prevent a popping bubble, but definitely no measures to make it affordable for those who can't pay for it (now, and probably never will).
Sure, Changi is part of another league when it comes to airports, and the MRT is one of the better public transport systems (yet still miles away from Japan or Seoul IMO) but please, don't generalise it for all Singapore businesses.
