I suppose the Labs suited the corporate need for innovation. It supplied new ideas that could be factored back into the corporation. But the really disruptive ideas seem to come out of nowhere in the startup scene. Sure, AltaVista came out of Digital Labs, but Digital, the corporation didnt seem to know what to do with it. Then Google came out of nowhere and took over the world.
I had been at HP labs a couple of months when I met Jaap for more than a brief introduction. Afterward I asked the lead researcher for the project I was on who Jaap was. He replied, "Oh, he's your boss." It seems I had 4 bosses: the Architect in charge of implementation, the Business Manager who represented the VP outside of Labs, the Researcher who's project it was, and Jaap who paid me.