Interesting to see that he mentions Hipchat, Google Hangouts and Skype. Isn't that 3 tools for doing the same thing? Even though Hipchat is just text communication.
Hard for team members to know what tool to send a message with.
In my team I use the same tools: Hipchat for text communication - among teams (chat rooms) and 1-1; Skype for 1-1 video calls but I use Hangouts for video conferences. 3 tools but each has own application.
This is how we are at Pathwright. Two of the co-founders are up in Greenville, SC, and I'm down near Atlanta, GA. Still close enough for me to be in the office periodically, but too far to commute.
