Most of these things can be solved with preferences and a bunch of "defaults write"s, but it just solidifies the reasoning behind that statement.
Let's not even start with the hardware. Apple's decision to remove antiglare and high-res, 1:1 pixel panels (non-Retina) is egregious. The removal of upgradeability for the sake of 2mm in thickness has to be one of the most short-sighted and absurd decisions I've ever seen a company make.
So, he's right. With Mavericks, the trend seems to be changing, and I hope it does, but for now, I'll reserve my judgment until it releases officially.
What's also more depressing is that in an attempt to chase consumers, pro manufacturers are making the same awful hardware decisions Apple made, while alienating their true markets.
Don't believe me? Search Lenovo T440s. I won't bother calling it a ThinkPad, because it isn't one.