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0 pointstedsanders12y ago0 comments

Could you offer arguments or anecdotes about why you think Google is terrible at support? Snarky, four-character comments like yours do not add much value to the discussion.

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4 comments · 2 top-level

MAGZine12y ago· 2 in thread

Ever try to contact a human at google regarding their services/products? Or even your account? It's quite difficult to find an email form that will lead to a human let lone a phone number.

hamburglar12y ago

I've actually been fairly impressed with the support for Google Apps (paid version). I submit a ticket and a competent human calls me on the phone and usually solves the problem pretty quickly. One time, I got a lousy tech who had obviously not read my initial ticket and I had to go through the whole thing on the phone, but that was an exception.

genericone12y ago

I think that tedsander would have wanted that your explanation follow the snarky four character comment, so that there would at least be something of merit to respond to. Comments like "this" "lol" "ftfy" "rtfa" "ruh roh" are the kinds of responses that generally annoy users of HN looking for intelligible discourse.

karangoeluw12y ago

I had to contact someone about something in regards to my Adsense account. Submitted the ticket 4 times - once every week. Got automated responses, and no human reply.

My G+ account has been "under review" for 4 months (no shit). I feel helpless because there is no way of contacting a human (or even a machine for that matter) about this.

I had a glitch with one of my apps on GAE, again no support!

For a company this big, you'd expect them to have decent support by email AND by phone.

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