"They're not? Why not?"
Add: Agree. I'm truly baffled by the parent comment.
People say things about appearance all the time. And I can't think of many cases where a comment (positive) about how someone appears (if said in the proper tone of voice [1]) is not appropriate. And even in the case of a negative comment you'd have to take the relationship of the parties into account (agreeing that that's a much broader situation and safer to not say anything).
[1] Of course I can think of many other exceptions (person dying in the hospital and you say "you look great") but the parent comment doesn't appear to be suggesting fringe cases.