If I can't trust you at your word, you no longer have the privilege of holding my data or my CC info. Two breeches with a lack of communication really does spoil overnight the trust that has been built up over years of wonderful and reliable service.
This security incident is very upsetting, but for me the linode track record in communication, responsiveness and support is still pretty amazing compared to the competition. At least at this price range.
AWS might be safer, but I basically don't get any support (for a reasonable price like I pay linode), Rackspace didn't seem nearly as responsive or transparent on much more trivial matters. Who else is out there which is worth switching to?
(I'm not being sarcastic, I'm genuinely curious)
I fail to understand how you can think Linode has a great track record. It is an unequivocal disgrace. TWICE they have mislead their own customers over a major security incident. And there have been lots of times during outages (in particular my time at Fremont) where they were MIA.
I'm merely a hobbyist/researcher, so I don't have a production environment to worry about.
