Does anyone have any good or bad experience with these folks?

I am looking into getting a new Toshiba laptop. Does anyone have any good or bad experience with these folks. My biggest concern being technical support. I'm also looking into a portable scanner to ride in the truck with me.

My goal is to be able to provide paperless invoices, hey way to get the store stamp and signature onto the invoice, and perhaps to even enter it into Intuit QuickBooks.

Thanks.