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0 pointstptacek13y ago0 comments

So, the pricing model as suicide pact principle.

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3 comments · 1 top-level

mikeash13y ago· 2 in thread

If they no longer want to offer a free tier, they're free to end it. I don't think anyone is proposing otherwise. They are not, however, free to unilaterally move people to a tier that costs money and start charging them without an explicit agreement.

tptacekOP13y ago

They've offered refunds on delivery charges and a full refund on the Instacart Express subscription fee for people who don't want to come along with them to their new pricing model.

mikeash13y ago

Doesn't really matter. The fact that they charged without permission is seriously wrong, and I don't see them owning up to that. They seem to think their mistake was in not notifying people well enough.

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