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0 pointstptacek13y ago0 comments

They acknowledged exactly that, reversed the charges, and offered a full refund. I am again left wondering what you actually expected them to do.

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6 comments · 2 top-level

wilfra13y ago· 3 in thread

Read the post again. They did not reverse the charges. They gave 71 people the opportunity to claim a refund. What they should have done was automatically issued a refund to everybody they charged - not just the 71 who didn't receive the email - because they never should have charged anybody who didn't opt-in.

tptacekOP13y ago

Are we reading the same post? "First, we’re going to refund all delivery fees paid by the people affected by this bug."

cjh_13y ago

>Second, we’re going to give these customers the choice to >either:

>Receive a full refund of the Instacart Express subscription >fee immediately >Continue as a subscriber of Instacart Express for the next >year. We’ll extend the end date of your subscription >through April 30, 2014. This option includes unlimited free >deliveries for orders over $35.

Still opt-out

wilfra13y ago

Instacart Express != Delivery Fees.

1 more reply

gus_massa13y ago· 1 in thread

I don't understand the situation of the other n-71 users. Instacart send an email to them, but apparently the users didn't have to confirm the upgrade.

What happened with the mails that got lost, went to the spam folder, where ignored because it looks like standard press release, went to the secondary mail account?

calebio13y ago

There was a post by someone who seems to have worked there claiming the mistake was when they were querying for the users to send the email to. Basically 71 of us were not included in the results of that query so the email was never actually sent to us.

j / k navigate · click thread line to collapse