On the other hand, as someone who is also a decision-maker and currently integrating with GoCardless, we have been far more interested in what our customers are going to experience than in what we see ourselves.

I’m going to give GC a free plug and say that so far what we’ve seen on the information and back-end pages has also been nicely done, and as the guy using it and juggling many other things as well I do appreciate that. But they’re also a relatively young business, and if they have limited resources and need to prioritise, I’d definitely prefer they prioritise improving the experience for my own paying customers than for me as the admin guy.