I have no opinion of Sᴧbtle, but I can't fault Curtis's conduct in this episode. He offered a completely valid critique of the antiquated web presence of a large and poorly-managed company. When he received a response from someone involved in the production process, he republished it w̶i̶t̶h̶ ̶r̶e̶s̶p̶e̶c̶t̶ ̶a̶n̶d̶ ̶c̶o̶r̶d̶i̶a̶l̶i̶t̶y̶ [edit: OK that was a bit strong] cordially. It is unfortunate that someone lost a job in a knee-jerk corporate response to that candid exchange. Everyone likes to be employed, but I doubt even that UX person will admit to having lost a good job. I hope the next employer snapped up the person promptly, and I hope that the new organization is much less dysfunctional. Whatever the case, Curtis is responsible neither for the poor culture at AA nor for the erstwhile employee's poor anticipation of the probable response of that culture.

In the meantime, I'll be unchecking "AA" on the sidebar of the Kayak site for the foreseeable future.