I get your point, but I think there are several issues:
- Chat Control gets pushed by lobbyists, who have far more/better access to politicians than citizens. It is true that there are also some non-profits lobbying in this case, but the surveillance economy companies that are pushing this behind the scene have very deep pockets and very deep access.
- Chat Control gets pushed over and over again by the EC, which is the least accountable/democratic between the Parliament, Council, and Commission.
If you look outside the EU, there are enough examples of governments that are democratically elected, but are in practice not accountable to citizens because they are in the pockets of large companies that funded their campaigns, etc.