No one said that it shouldn't.
What I wrote is, that the approach of minimizing any SURFACE of risk in software creates the (subjectively good and solid) software of previous car-generations (in Volkswagen terms: MIB2 ~ a bit downhill already in MIB3): A solid, predictable and closed product fulfilling its core use-case.
But it DOESN'T create a user experience with those "fun" niche features, competitive remote-access Smartphone features, exposed API's, sudden new features during lifecycle, funny "ludicrous modes" etc.
And today's customers are demanding those features, it's now a hygiene factor for a premium experience on Smartphones as well as on cars.
A Tesla is not considered a "Premium" car because of its premium hardware or manufacturing quality. They disrupted the car-industry by being the first to apply a software-dev mindset to it, and the consumer perceives this as premium.