Maybe? Or maybe expectations catch up with reality? I mean, does anybody really go into a car dealership thinking the dealer isn't going to do their best to rip them off? Or believe that "their" real estate agent is "on their side?"

I think most people just accept that the world is full of rip-off artists.

Which is kind of sad, really. If one person pushes back on bad billing, the company still makes money, even if it has to do a refund.

But if everybody were to always push back? It wouldn't be worth it to try to tack on extra fees for non-rendered services.