> In the past, companies made their profits by providing value that induces a sale, but the trend in the last 1-2 decades is increasingly towards extracting value. The main difference being we are moving away from clearly defined transactions and companies view their customer base as a resource that they can trade increasing amounts of asymmetric, long-term exploitation for some pre-calculated probability of churn.

That's not an accident. In the last 1-2 decades, the largest generation in American history started retiring en masse. They didn't have enough children to replace them, because the birth rate peaked in 1965. This generation is now drawing off of retirement savings, the vast majority of which is backed by ownership in equities and bonds in publicly-traded companies.

When you don't have more people to provide value that includes a sale, like you say, and still have to increase value of equities and bonds every 90 days, you have to more intensely monetize each customer.

It's only going to get worse unless you bring a lot of people into the market as new potential customers, but you can only do so much of that without causing social disharmony.