If a user says: "how do I do X in your product", I think a response of "Hey, there's not a great way to do X right now. We're thinking about the best way to make that work in the product though, and want to better understand what you're trying to do and why you need to do X. Would you mind spending 30-45 minutes talking to us about your specific needs in exchange for a $XX incentive?" strikes me as very different from what you're describing
