This comment reminds me of the general malaise affecting the public discourse in the US these days. "Don't listen to the experts, all the context and knowledge they have makes them biased!!"

Of course Sam is "qualified" to speak to the ethos of Stainless, he was there longer than anyone except the founder.

Obviously not, I do feel more than qualified given that I actively contributed to developing the company. None of what I wrote in the comment you responded to is a secret or is based on my personal judgement, we’ve been open about our values

Actually, it is a marketing issue. Taxis did innovate and did improve and imo are a better product than uber today. They have an app that is no different than what you expect with rideshare apps. Actually it is better, I can schedule a ride and get a flat rate with tip already baked in to places like the airport. No need to fret about surge prices at all, what I see when I schedule it today is what I pay when it comes tomorrow or next week or next month, whenever I've scheduled it.

But, no one uses it, because uber and lyft have become kleenex or coca cola: the brand name associated with the basic phenomenon, such that consumers cannot even think about the phenomenon without thinking first of the brand and probably resorting to the brand.