I have the same issue too, 99% of the it's for two reasons

1) It tried the tool, but for some reason it worked unexpectedly and Claude is VERY good at working around problems, it won't just stop.

2) Context got too long so those rules were "forgotten"

So why not fetch the ticket deterministically yourself as part of "staging" all the information that Claude will need? I.e. if Claude can't be relied upon to do something the way you want it done, take that task away from it, perform it some other way, and feed the results back to Claude.

I don't use AI much so I don't know if this is reasonable.