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0 pointsthrow0101c1mo ago0 comments

> We're already conditioned to treat service reps like punching bags; now we're literally taking away their voices and further devaluing them.

I've tried to keep the habit of talking about things in the third-person when I'm on the phone with someone: instead of saying "you messed up the billing" I say "BigCo messed up the billing".

It's a small mental reminder that it's not the fault of the person I just happen to be talking to.

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shermantanktop1mo ago

I just tell them “I know this not your fault.”

I worked in a call center. You quickly develop an emotional rhino hide or you won’t make it.

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